Privacy Policy

DAU Solutions is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you use our website, mobile applications and services. By using our services, you consent to the practices described in this policy.

DAU Solutions, a company registered in the Kingdom of Saudi Arabia, is the data controller responsible for the personal data processed through our platform. We process your data in a lawful, fair and transparent manner in accordance with internationally recognised data protection principles.

We collect information you provide directly to us, such as your name, email address, phone number, company details and billing information. We also collect device and usage data including IP address, browser type, operating system and app usage statistics to improve performance and user experience. With your consent, we may collect location data to provide location-based features.

We use your personal information to provide and improve our services, process transactions, manage your account, communicate service updates, provide technical support, ensure security and comply with legal obligations such as ZATCA e-invoicing requirements. We analyse usage data to identify technical issues and enhance platform features.

We do not sell your personal information. We may share data with trusted service providers who assist us in operating our platform, processing payments, delivering emails or conducting analytics. All third parties are contractually bound to protect your data and use it only for the purposes we specify. We may also disclose information when required by law or to protect our rights.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. This includes encryption in transit and at rest, role-based access controls, regular security assessments and full audit trails. However, no method of transmission over the internet is 100% secure.

We use cookies and similar technologies to enhance your experience, remember your preferences, analyse site traffic and understand how you interact with our platform. You can manage cookie preferences through your browser settings. Disabling cookies may affect certain features of our services.

You have the right to access, correct, update or request deletion of your personal information. You may also object to certain processing activities or request a copy of your data in a portable format. To exercise these rights, please contact us using the details provided on our Support page. We will respond within the timeframe required by applicable law.

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When we no longer need your data, we will securely delete or anonymise it in accordance with our data retention procedures.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or service offerings. We will notify you of material changes by posting the updated policy on our website with a revised effective date. Continued use of our services after such changes constitutes acceptance of the revised policy.

If you have any questions, concerns or requests regarding this Privacy Policy or our data practices, please reach out to us through the Support page or email us at info@dau.sa.